Privacy Policy

1. Information We Collect

Information you provide

• Account information. Name, company name, email address, and password when you register.
• Billing information. Payment method details processed securely through our payment provider, Stripe. We do not store full payment card numbers.
• Business data. Products, recipes, ingredients, inventory records, production runs, and other data you enter into the Service.
• Communications. Messages you send us through contact forms, support channels, or email.

Information collected automatically

• Usage data. Pages visited, features used, actions taken within the Service, and timestamps.
• Device and connection data. IP address, browser type, operating system, and referring URLs.
• Cookies and similar technologies. We use session cookies and similar technologies to keep you signed in and to improve the Service. See Section 7 for details.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Service.
• Process transactions and send billing-related communications.
• Respond to your inquiries and provide customer support.
• Send product updates, security notices, and administrative messages.
• Analyze usage trends to enhance features and user experience.
• Enforce our Terms of Service and comply with legal obligations.

We do not sell your personal information or Customer Data to third parties.

3. How We Share Your Information

We share your information only in the limited cases below:

• Service providers. Trusted vendors who help us operate the Service — cloud hosting, payment processing, email delivery — under confidentiality obligations.
• Legal requirements. When required by law, court order, or government authority.
• Business transfers. In connection with a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your data becomes subject to a different privacy policy.
• With your consent. In any other circumstance where you have given us explicit permission.

4. Data Retention

We retain your account information and Customer Data for as long as your account is active or as needed to provide the Service. After account termination, we may keep certain information for up to 90 days to allow for account recovery, and longer where required by law. You may request deletion of your data as described in Section 6.

5. Data Security

We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit (TLS), access controls, and regular security reviews. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data.
• Correct inaccurate or incomplete information.
• Request deletion of your personal data, subject to certain legal exceptions.
• Object to or restrict our processing of your data in certain circumstances.
• Withdraw consent at any time where processing is based on consent.
• Request portability of your data to another service in a common machine-readable format.

To exercise any of these rights, please contact us at the address in Section 10.

7. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze how the Service is used. You can control cookies through your browser settings; disabling them may affect the functionality of the Service. We do not use cookies for third-party advertising.

8. Children’s Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website or by email at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at: